Cloudtype Inc. (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect the personal information you provide to us when you use Ale (“Service”) or otherwise interact with us. By accessing or using the Service, you agree to the terms of this Policy.

1. Scope and Application

• This Policy applies to the personal information we collect from you when you:
  • Visit our websites or use our online resources related to the Service.
  • Sign up for, purchase, or use any of our Subscription plans.
  • Communicate with us for support, inquiries, or feedback.
• The Service is self-hosted, meaning you install and run it on your own infrastructure. We do not have access to the data you store or process using Ale (“Customer Data”). You retain full control over and responsibility for Customer Data within your environment.

2. Information We Collect

We may collect information in the following ways:

1. Information You Provide Directly

   • Account and Subscription Information: When you create an account, purchase a Subscription, or contact us, you may provide personal information such as your name, email address, billing information, and organization details.
   • Support and Communications: If you contact us via email, chat, or other means, we may collect the information you submit (e.g., your name, contact information, and the content of your message).

2. Information We Collect Automatically

   • Cookies and Tracking Technologies: When you visit our websites or platforms, we may use cookies, web beacons, and similar technologies to collect information about your browsing activities (e.g., IP address, browser type, pages visited). You can control the use of cookies through your browser settings; however, disabling cookies may limit some features.

3. Information from Third Parties

   • We may receive information about you from third-party service providers (e.g., payment processors, analytics providers) to facilitate billing, account management, or analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

1. Service Provision

   • To provide, maintain, and improve the Service.
   • To process your Subscription, manage billing, and fulfill other contractual obligations.

2. Communication

   • To respond to your inquiries, provide support, and send updates or technical notices.
   • To send administrative or account-related messages, such as changes to our Terms or this Policy.

3. Analytics and Improvements

   • To analyze trends, monitor usage, and improve our websites, documentation, and user experience.
   • To diagnose technical issues and develop new products or features.

4. Legal and Compliance

   • To comply with applicable laws, regulations, and legal obligations.
   • To protect against fraud, abuse, or misuse of the Service.

4. Legal Bases for Processing (Where Applicable)

If you are located in certain jurisdictions, such as the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases for processing your personal information:

• Contractual Necessity: We process your personal information to fulfill our obligations under a contract with you (e.g., providing the Service).
• Legitimate Interests: We process personal information for our legitimate interests in providing, maintaining, and improving the Service, communicating with you, and securing our operations.
• Consent: Where required by law, we will obtain your consent before using your personal information for specific purposes (e.g., marketing communications).

5. How We Share Your Information

We do not sell your personal information. We may share information with:

1. Service Providers

   • We use trusted third-party providers to help operate our business (e.g., payment processors, hosting services, analytics providers). These providers have access to information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

2. Compliance and Protection

   • We may share information to comply with legal obligations or respond to lawful requests by public authorities (e.g., courts, government agencies).
   • We may also disclose information if we believe it is necessary to investigate potential violations of our Terms, to protect our rights, privacy, safety, or property, or to prevent fraud or abuse.

3. Business Transfers

   • If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

6. Data Retention

• We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing the Service and complying with legal obligations.
• When we no longer need your personal information, we will either delete or anonymize it in a manner consistent with applicable laws.

7. Security Measures

• We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• Self-Hosted Data: As Ale is installed on your own infrastructure, you are responsible for securing the data within your environment. We are not responsible for any security incidents related to Customer Data stored or processed on your infrastructure.
• No method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access: The right to request access to your personal information.
• Rectification: The right to request correction of inaccurate or incomplete personal information.
• Erasure: The right to request deletion of your personal information under certain circumstances.
• Objection: The right to object to or restrict our processing of your personal information under certain circumstances.
• Data Portability: The right to request a copy of your personal information in a commonly used format.

To exercise any of these rights, please contact us using the contact details in the “Contact Us” section below. We may request additional information to verify your identity or to process your request.

9. International Transfers

We take steps to ensure an adequate level of data protection in any country where we process personal information, in accordance with applicable legal requirements.

10. Children’s Privacy

Our Service is not intended for use by individuals under the age of 16 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Policy from time to time. If we make significant changes, we will notify you by email or by posting a prominent notice on our website before the changes take effect. Your continued use of the Service after the updated Policy becomes effective indicates your acceptance of the revised terms.

By using Ale or otherwise providing us with your information, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: February 10, 2025